Terms &amp; Conditions

These “Terms of Use” (hereinafter “Terms”) apply to all “Users” (hereinafter “Buyer”, “You”, “You”) of this “Site” (hereinafter “Site”, “Online Store”) of Blackflower Retail Latvia SIA, Registration number: 40203546471, VAT number: LV40203546471, Legal address: Rīga, Maltas iela 22 - 52, LV-1063, Latvia, e-mail: info@scandaltoys.lv, phone number: +37129409901 (hereinafter “Seller”, “We”, “Our”).

Please read the Terms and Conditions carefully before ordering. We may change the Terms from time to time, please re-read them before making any repeat purchases.

We undertake, in accordance with the description of the Goods and services, to ensure the receipt of the Order within the established terms and volumes.

You can place an Order in our store 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.

You are responsible for the accuracy of the information when placing an Order or contacting customer support. You confirm that you are at least 18 years of age, and also undertake not to take any action against the security of the Site.

We are not responsible for inaccurate, incomplete or erroneous data that you provide.

By placing an Order, you agree that we may entrust the execution of the Agreement to a third party, for example, to deliver the order, while remaining responsible for its execution. The conditions can be changed by the Seller unilaterally without notifying the User/Buyer. The new version of the Terms will be published on the Site and will take effect from the moment of publication, unless otherwise provided by these Terms.
By using the Site and/or making a purchase of Goods and/or Services, you acknowledge that you understand the Terms and agree to be bound by them on a regular basis and to keep them updated.

The Conditions are recognized as confirmed by the Site Visitor / Buyer from the moment the Buyer places an Order with or without authorization on the Site, as well as from the moment the Buyer accepts the Order by phone or e-mail.

If you do not agree to these Terms or certain terms, please do not use our Site.

Subject of conditions

The subject of these Terms is to provide the User with the opportunity to purchase for personal, family, household and other needs not related to the implementation of entrepreneurial activities, the Goods presented in the catalog of the online store.

These Terms apply to all types of Goods and services presented on the Site, as long as such offers are present and available for ordering in the catalog of the online store.

Availability of goods

Information about the availability of goods in the online store is carried out by exchanging data with the electronic warehouse management system. Thus, you can receive the ordered goods within the stipulated time. However, there are times when we cannot immediately ship an item that was in stock at the time of placing an order, but by the time it was processed it was already sold out. In this case, you will receive a notification by e-mail about how long it will take to complete the order.

Products marked “Delivery 1-2 weeks” and “Delivery 3-4 weeks” are expected from suppliers, these products can be ordered as soon as they are available. We receive deliveries of goods on a regular basis, which, under normal conditions, allows us to meet the promised deadlines. For items marked “Delivery more than 1 month”, due to limited production, logistical or other circumstances, the exact date of receipt is not established. If necessary, you can contact the Customer Support Service to clarify the current supply situation.

If there are several goods in the order, of which some of them are not available at the time of processing, the order will be divided and some of the goods will be sent immediately, and the rest – as soon as we receive from suppliers. Additional shipping does not need to be paid again. Receiving an order in parts is possible only in Cyprus.

If the goods are temporarily out of stock at the suppliers and we cannot ensure their dispatch within 30 days, or it is no longer possible to deliver them, we will inform you about this as soon as we receive such information from the supplier. If the product has already been paid for, we will offer to choose another product of the same value or refund the money.

Return of the Goods and money

The Buyer has the right to return the goods within 14 days from the date of purchase.

The return of the Goods is carried out in accordance with the conditions described in the “Return and Exchange Policy” section, which is an integral part of these Terms.

Refunds are made by returning the cost of the paid Goods by bank transfer.

Responsibility

The Seller is not responsible for damage caused to the Buyer due to improper use of the Goods purchased in the Online Store.

The Seller is not responsible for the content and operation of external sites.

Confidentiality

We are committed to protecting the privacy and security of our customers and Site visitors, including you.

You can read more about the Privacy Policy in the “Privacy Policy” section, which is an integral part of these Terms.

Additional terms

CUSTOMS AND TAXES

Prices in the online store are indicated in the selected currency with 21% VAT.

In the accompanying documents for a parcel sent outside the European Union, we indicate the full cost of goods and delivery paid by the buyer.

In the countries of the European Union, when receiving a package from our store, no additional taxes are charged. In non-EU countries, customs authorities may require the recipient to pay taxes in accordance with local laws. Check the tax information before buying by contacting the customs office at the place of receipt. We do not provide information about possible taxes and how to pay them.

The recipient of the goods is fully responsible for paying all taxes associated with the transfer and receipt of goods, and for providing the necessary documents for customs procedures.

Merchants from other countries of the European Union who are registered VAT payers can, by prior agreement with Blackflower Retail Latvia SIA, purchase goods without VAT. In this case, the merchant pays taxes in accordance with the laws in force at the place of receipt.

Changes to the Terms

We review our Terms regularly. Any changes will be posted on this page.

These Terms entered into force and were last updated on 08/03/2024.