Shipping & Checkout

PACKAGE

Confidentiality of personal life for us is a priority point in quality service. We understand your privacy concerns.

Goods are sent in neutral postal packaging – cardboard boxes, polyethylene courier envelopes or envelopes with air bubble wrap without any markings or logos of the store.

The sender of the goods is Blackflower Retail Latvia SIA, the name of the store and website is not indicated on the parcel.

The carrier company and the courier have no information about the contents of the package.

In the accompanying documents of international mail, according to customs and postal rules, we indicate a non-specific name of the goods, for example, a massage device.

DELIVERY TERMS

Orders received are processed within 1-2 business days. When you order, you will be informed when your package will be shipped.

When placing an order, you can choose the desired delivery option. The cashier will explain the options.

Sometimes, depending on your location and what you’re buying, there won’t be a shipping option to choose from.

EXPRESS DELIVERY

The parcel is shipped the next working day from the moment the order receives the status “Ready for delivery”.

Be careful when filling out the data – orders are delivered only to the address you specified in the order.

After placing the order, our manager will contact you, who will specify the time and place of delivery by phone or email.

Delivery of goods is carried out only to the entrance. If during the delivery of goods you have no one to bring it to your apartment or office, please notify us in advance. Delivery beyond the entrance is paid separately!

WORLDWIDE DELIVERY

Delivery times outside of Latvia, especially in remote regions, may be longer than indicated due to the reorganization of delivery routes by carriers, restrictions that may be introduced in transit countries, as well as the workload of sorting centers and customs.! The time of customs clearance is not included in the delivery time.

For reasons of aviation security, toys with accumulators / batteries, as well as liquids: lubricants, oils, lotions, perfumes, gels, sprays, etc., cannot be sent in postal items. In addition, heavy and bulky goods such as mega masturbators and dildos, spacers, sex machines, etc. are not sent by mail. When purchasing the mentioned goods, you will have the opportunity to receive them only by Express delivery.

Express delivery by courier service is available for the following countries: Austria, Andorra, Belgium, Bulgaria, Hungary, Germany, Gibraltar, Greece, Denmark, Israel, Ireland, Iceland, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania , Slovakia, Slovenia, Finland (including Åland), France (European territory), Croatia, Czech Republic, Sweden, Switzerland. Countries not listed above are not served due to high shipping costs or customs prohibition of obscene/immoral items.